The Relationship Management team manned by highly qualified individuals from the industry is dedicated to expanding its customer base and continues to enhance cordial relations with esteemed clients. Laborious operational activities not only affect the productivity of the relationship management team but, it is also not helping banks to succeed in today's competitive and demanding environment in the corporate sector.
COMMON
PRACTICES
- After the successful generation of a payment instruction, a SWIFT message in the form of a relay copy is printed on a defined printer and the respective SWIFT department creates a digital/scanned copy of authenticated SWIFT message.
- The department sends the same scanned swift message to the relevant Relationship manager.
- Only upon customer's demand, Relationship managers send the SWIFT message scanned copy to the respective customer through an email.
CHALLENGES
Time-consuming and delays response to a customer request.
Significant manual intervention
SWIFT message advice delivery services cannot be offered to all valuable customers.
Advice Email Solution for Banking
InfoBits e-SWIFT Advice Email Solution is intended to enhance operational and business efficiency concerning the delivery of payment instructions to requesting customers in the form of email intimation. This application is a custom-developed solution to address the specific issue related to authenticated SWIFT message delivery customer intimation in the banking industry
HOW IT
WORKS
- The InfoBits e-SWIFT Advise Email System scans the entire SWIFT message after the successful production of a payment instruction on the SWIFT Network and extracts the client account number.
- Email addresses and other necessary information are gathered from the database of registered customers and cross-referenced with the customer account number.
- Once SWIFT message account number is cross-referenced with registered customer account, The e-SWIFT Advice Email System will the extract email address, create an email with a SWIFT message as an attachment (Password Protected) in PDF file format and send it to the appropriate customer.
HIGHLIGHTS
- A very effective tool for banks and other financial institutions to improve their corporate customer services.
- The Low-Cost and Short implementation Cycle (Estimated 4 to 6 weeks).
- The Solution is integrated with backend systems (SWIFT) message folder to extract authenticated SWIFT messages.
- Online Registration Portal for self-registration with Back-office authorization process.
- Bulk customer registration by uploading a list of customers file (MS Excel, CSV, XML file format).
- Compliant with information security policies of the banking industry.
- Delivery of Password protected SWIFT Message in PDF format file as an email attachment.
- Covering major SWIFT message types including MT102, MT103.
- Long list of available "Out-of-the-box" reports.
CUSTOMERS
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Our Team
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Our Solutions
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